If you have SSO enabled and want to use 2FA, contact your IT admin for assistance, as this must be handled through your organization's identity provider. Learn more about Dashlane Authenticator SSO and 2FA If you're using another authenticator app, such as Google Authenticator, you can only turn off 2FA from your mobile Dashlane Password Manager app. You can turn 2FA on and off from your iOS or Android Password Manager app when you have Dashlane Authenticator installed on the same device.
If you use Safari, consider using a supported browser like Chrome. However, 2FA isn't available in the Safari app. If you want to switch between 2FA security levels, you must turn off 2FA for your account and turn it on again. Can I freely switch between 2FA security levels?įor security reasons, this isn't something that we do for now. You can generate the tokens without having internet access on your mobile device itself, which is useful when traveling. If you already authorized your device and didn't choose to authenticate with 2FA each time you sign in to Dashlane, you can access your account offline. You need internet access to open your Dashlane account when 2FA is enabled, and each time, you're required to authenticate with this second factor-a token from the 2FA app. Do I need internet access to authenticate my Dashlane account using 2FA? If you plan to change your mobile device or restore it to factory settings, turn off 2FA from your Dashlane account first. You need this entry to get new tokens when asked, and you can't restore the entry if you get a new phone or move to a different device. Don't delete the entry that Dashlane created in the app. Always keep the 2FA app on your phone or tablet. When you turn on 2FA, a special link is created between your Dashlane account and your mobile device, thanks to the 2FA app.
Can I delete the Dashlane entry created in my 2FA app? Using this advanced authentication system, you use the account token named Dashlane in your 2FA app on your phone. Now you'll stop receiving codes by email. 2FA overrides our standard authentication system, which works by email.
Protect your account using 2FA 2-factor authentication (2FA) If I turn on 2FA, will Dashlane still send me tokens by email to authorize new devices? If you need help enabling or using 2FA, visit our step-by-step 2FA article. This article answers some frequently asked questions and provides useful tips about U2F and 2-factor authentication (2FA).
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